Trainer (Japanese Speaker)

Elevate Customer Support Performance Through Japanese Coaching

Learning has the power to transform performance, confidence, and career growth. As a Trainer (Japanese Speaker), you'll help individuals develop critical skills through training delivery, coaching, knowledge reinforcement, and ongoing learning support. This role is designed for professionals who thrive in collaborative environments and enjoy helping others succeed through structured learning experiences. If you're looking to expand your expertise in training and development while making a measurable contribution to team success, you'll find meaningful opportunities through Emapta's people-first culture.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Salary: Up to PHP 70,000
• Shift: Night Shift, Consecutive Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Native Japanese speaker or JLPT N1/N2 certified with the ability to deliver training and coaching in Japanese
• At least 5 years of training, coaching, or learning & development experience in Customer Support, Contact Center, BPO, Customer Experience, or related environments
• Experience designing and delivering training through LMS, e-learning, and digital learning platforms
• Strong facilitation, presentation, communication, and stakeholder management skills in virtual settings
• Knowledge of self-paced, blended, and modular learning methodologies
• Ability to simplify complex processes and concepts into engaging learning experiences
• Familiarity with QA processes, CSAT, KPIs, performance evaluations, and operational metrics
• Experience working with enterprise stakeholders and service-focused teams
• Comfortable collaborating with global, cross-functional, and remote teams across different time zones
• Strong coaching and performance development skills with a focus on learner engagement and retention

Responsibilities

• Facilitate live virtual training sessions, webinars, and interactive learning activities
• Develop and update engaging training materials using existing resources and tools
• Deliver onboarding programs for chat and voice support teams
• Assess learner readiness through quizzes, roleplays, skills checks, and evaluations
• Utilize LMS and training platforms to support effective learning delivery
• Provide post-training and early production support to improve confidence, quality, and performance readiness
• Support continuous learning initiatives that drive service quality and operational excellence

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region’s most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!